Wednesday, January 20, 2021

Update Wednesday Morning - System Recovery

To All Patrons:

Unfortunately this morning we have a setback.  Both pumps are down at the Main Pump house.  The District has service providers at the Pump house, or on their way, to troubleshoot the issues at this time.  We will know more after they have done their assessments.  These are the pumps that move the filtered water into the distribution mains.  

Please conserve water use until it is determined how soon we might be able to get one or both pumps back online.

NOTE:  If you just received the letter transcript of the automated Emergency phone call from last Thursday, this should be old news.  The DEQ notification requirements include mailing this information out, which was done last Friday, and we are hearing that it is just being received now.  If this is the first you are hearing about the de-pressurization of the system that occurred last Wednesday, either we were not able to reach you by phone because the District does not have an emergency contact phone number for you, or the automatic phone call did not go through on the contact number we do have.  The service dials a maximum of five times before it records it as "Unreached".  Please send an emergency contact number or updated emergency contact number to:  

custserv.kcwd1@gmail.com


DAILY REMINDER! DO NOT DRINK ANY WATER COMING FROM THE SYSTEM AT THIS TIME UNLESS YOU HAVE BOILED THE WATER FOR AT LEAST ONE MINUTE.

THE WATER, AS SUPPLIED, CAN BE USED FOR ALL NON-POTABLE USES INCLUDING TOILET FLUSHING, LAUNDRY, SHOWERS (DO NOT DRINK!), AND LIVESTOCK.

THE DISTRICT WILL NOTIFY PATRONS WHEN THE WATER PRODUCED BY THE SYSTEM HAS TESTED AS BEING SAFE FOR HUMAN CONSUMPTION.